Robotics Field Service Engineer
Organization & Role Universal Robots is leading the collaborative robot (cobot) space, having captured 60% market share in less than ten years.
We're not like the traditional robot companies, which is a good thing.
We think differently, work differently and grow differently.
Do you have what it takes to provide post-sales technical support for a unique and groundbreaking product with huge development potential? Do you enjoy problem-solving and working with customers? Bring your problem-solving skills and technical expertise to our Service team and make your impact by providing solutions towards case resolution.
We are looking for a talented and motivated individual to join our Service Engineer team.
Together you will be part of a global team helping our customers find resolution to their problems.
Universal Robots is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth.
We are looking for someone in the greater Chicago, Detroit, or Indianapolis area.
Ability to work in home office 30% and in the field up to 70% of the time.
Please note:
Teradyne is not considering candidates who require sponsorship for this position.
Responsibilities Support customers in diagnosis and repair of robots Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.
Provide technical support response within 4 hours of report of down robot situation Provide technical support to distributors, Certified System Integrators (CSI), and end-customers on-demand Escalate, and manage escalation if the solution can't be remedied over the phone with distribution and/or CSI Service personnel Prepare technical documentation (CRM Case Management and applicable warranty and/or field service documents).
Manage cases through the service recovery process to conclusion Basic Qualifications & Skills 1 to 3 years' experience in robotics, or the industrial automation industry.
Previous troubleshooting experience.
6 Axis robotics experience is a strong plus Some programming experience.
C++/Java/Python a plus Able to analyze problems in a logical manner Highly organized with the ability to manage multiple projects/ tasks simultaneously Approachable and takes pride in providing a high standard of service and support to customers and partners A self-starter who is resourceful and initiates work without specific instruction Able to cope with ambiguity and in fast paced environments Able to travel up to 70% Education Associate's degree or higher in Engineering or Robotics.
#LI-SMTER Recommended Skills Automation C+
(Programming Language) Case Management Coordinating Field Service Management Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
We're not like the traditional robot companies, which is a good thing.
We think differently, work differently and grow differently.
Do you have what it takes to provide post-sales technical support for a unique and groundbreaking product with huge development potential? Do you enjoy problem-solving and working with customers? Bring your problem-solving skills and technical expertise to our Service team and make your impact by providing solutions towards case resolution.
We are looking for a talented and motivated individual to join our Service Engineer team.
Together you will be part of a global team helping our customers find resolution to their problems.
Universal Robots is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth.
We are looking for someone in the greater Chicago, Detroit, or Indianapolis area.
Ability to work in home office 30% and in the field up to 70% of the time.
Please note:
Teradyne is not considering candidates who require sponsorship for this position.
Responsibilities Support customers in diagnosis and repair of robots Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.
Provide technical support response within 4 hours of report of down robot situation Provide technical support to distributors, Certified System Integrators (CSI), and end-customers on-demand Escalate, and manage escalation if the solution can't be remedied over the phone with distribution and/or CSI Service personnel Prepare technical documentation (CRM Case Management and applicable warranty and/or field service documents).
Manage cases through the service recovery process to conclusion Basic Qualifications & Skills 1 to 3 years' experience in robotics, or the industrial automation industry.
Previous troubleshooting experience.
6 Axis robotics experience is a strong plus Some programming experience.
C++/Java/Python a plus Able to analyze problems in a logical manner Highly organized with the ability to manage multiple projects/ tasks simultaneously Approachable and takes pride in providing a high standard of service and support to customers and partners A self-starter who is resourceful and initiates work without specific instruction Able to cope with ambiguity and in fast paced environments Able to travel up to 70% Education Associate's degree or higher in Engineering or Robotics.
#LI-SMTER Recommended Skills Automation C+
(Programming Language) Case Management Coordinating Field Service Management Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
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