Customer Service Representative l
Lake Zurich, IL Lake Zurich, IL Full-time Full-time $18 an hour $18 an hour 13 hours ago 13 hours ago 13 hours ago Job Description General Description:
Representative will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both DMI and Private Label clientele.
Responsibilities - Include, but are not limited to:
Maintain 80% availability to answer inbound ACD telephone calls daily Answer complex customer inquiries concerning all aspects of loan servicing Task each department with the appropriate research requests or inquiries that cannot be handled by telephone Present a positive and professional demeanor at all times Serve in a public relations capacity when dealing with both internal and external customers Communicate and support total quality initiatives throughout the organization Represent Private Label clients by using their organization name correctly while interacting with their customer base Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing Maintain knowledge base of current practices, procedures, and policies for each Private Label client Explore ideas for improved workflow and automation enhancements Mentor new call center associates Performs all other responsibilities and duties deemed necessary Preferred
Qualifications:
2 years
call center or retail customer service Strong communication skills, time management skills, organizational talent, and a professional demeanor Hours:
9:
30am-6pm.
Part time available upon request Physical Demands and Work Environment:
The employee is regularly required to communicate (give/receive information) through multiple methods of communication.
.
The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.
In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.
Incentives/
Benefits:
$7000
per year in bonus eligibility Additional paid time off earned for performance and attendance Weekly raffles of cash/ prizes for performance Opportunities for overtime Constant/Predictable schedule On-going support of training from leadership, training, and QA Opportunity to fast track/grow career Company Benefit package that we offer after 90 days of employment.
Four week PAID training class provided Job Type:
Full-time Salary:
$18.
00 /hour - pending experience General Description:
Representative will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both DMI and Private Label clientele.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Representative will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both DMI and Private Label clientele.
Responsibilities - Include, but are not limited to:
Maintain 80% availability to answer inbound ACD telephone calls daily Answer complex customer inquiries concerning all aspects of loan servicing Task each department with the appropriate research requests or inquiries that cannot be handled by telephone Present a positive and professional demeanor at all times Serve in a public relations capacity when dealing with both internal and external customers Communicate and support total quality initiatives throughout the organization Represent Private Label clients by using their organization name correctly while interacting with their customer base Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing Maintain knowledge base of current practices, procedures, and policies for each Private Label client Explore ideas for improved workflow and automation enhancements Mentor new call center associates Performs all other responsibilities and duties deemed necessary Preferred
Qualifications:
2 years
call center or retail customer service Strong communication skills, time management skills, organizational talent, and a professional demeanor Hours:
9:
30am-6pm.
Part time available upon request Physical Demands and Work Environment:
The employee is regularly required to communicate (give/receive information) through multiple methods of communication.
.
The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.
In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.
Incentives/
Benefits:
$7000
per year in bonus eligibility Additional paid time off earned for performance and attendance Weekly raffles of cash/ prizes for performance Opportunities for overtime Constant/Predictable schedule On-going support of training from leadership, training, and QA Opportunity to fast track/grow career Company Benefit package that we offer after 90 days of employment.
Four week PAID training class provided Job Type:
Full-time Salary:
$18.
00 /hour - pending experience General Description:
Representative will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both DMI and Private Label clientele.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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