Customer Service Representative
Fresenius Kabi Fresenius Kabi Lake Zurich, IL Lake Zurich, IL Full-time Full-time $19 - $21 an hour $19 - $21 an hour 21 hours ago 21 hours ago 21 hours ago The Customer Service Representative is responsible for providing customer service by acknowledging the customer's needs in a professional and friendly manner.
Responsible for answering customer calls, placing customer orders, returns, product availability, back orders, allocations, shipping and problem resolution of inquiries related to the above.
Must demonstrate a positive, proactive, professional, can do attitude in responding to customer's needs.
Customers must be treated as individuals with unique needs and customer service needs to express concern for customer's feelings by being empathetic, flexible and responsive.
The work hours for this position are 9:
00 am to 6:
00 pm.
Responsibilities Enters customer orders via telephone, mail, email, International, fax.
Handles all incoming customer inquiries and complaints (re:
product availability, placing order, pricing, returns).
Authorize return goods from customers due to overstock, damages, expiration etc.
May be responsible for supporting and assisting with credits, debits, returns, shortages, etc.
and the dispute management module.
Issues credits/debits to customers.
Tracks shipments from warehouses.
Handles manual allocation process on low inventory products.
Makes follow up calls to internal/external customers as promised.
Works in partnership with sales force & other cross functional departments to service Fresenius-Kabi customer needs.
Works as a team to respond to customer requests and to solve customer problems.
Utilize appropriate resources to respond to requests as needed.
Requirements High School diploma required; college degree preferred.
Minimum 1 year related experience.
Excellent communication skills, oral and written required.
Must be a team player and work well with others.
Excellent interpersonal skills required.
Must be able to multi-task and prioritize in a busy, demanding environment Computer skills and good analytical skills required as well.
Pharmaceutical background a plus.
Additional Information We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company match, and wellness program.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Lake Zurich, IL 60047.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible for answering customer calls, placing customer orders, returns, product availability, back orders, allocations, shipping and problem resolution of inquiries related to the above.
Must demonstrate a positive, proactive, professional, can do attitude in responding to customer's needs.
Customers must be treated as individuals with unique needs and customer service needs to express concern for customer's feelings by being empathetic, flexible and responsive.
The work hours for this position are 9:
00 am to 6:
00 pm.
Responsibilities Enters customer orders via telephone, mail, email, International, fax.
Handles all incoming customer inquiries and complaints (re:
product availability, placing order, pricing, returns).
Authorize return goods from customers due to overstock, damages, expiration etc.
May be responsible for supporting and assisting with credits, debits, returns, shortages, etc.
and the dispute management module.
Issues credits/debits to customers.
Tracks shipments from warehouses.
Handles manual allocation process on low inventory products.
Makes follow up calls to internal/external customers as promised.
Works in partnership with sales force & other cross functional departments to service Fresenius-Kabi customer needs.
Works as a team to respond to customer requests and to solve customer problems.
Utilize appropriate resources to respond to requests as needed.
Requirements High School diploma required; college degree preferred.
Minimum 1 year related experience.
Excellent communication skills, oral and written required.
Must be a team player and work well with others.
Excellent interpersonal skills required.
Must be able to multi-task and prioritize in a busy, demanding environment Computer skills and good analytical skills required as well.
Pharmaceutical background a plus.
Additional Information We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company match, and wellness program.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Lake Zurich, IL 60047.
Estimated Salary: $20 to $28 per hour based on qualifications.
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